Guide for Administrators
Download our helpful guide which will walk you through group management, employee registration, team results and more!
Video Tutorials
For Administrators:
For Employees/Users:
Frequently Asked Questions
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Administrator FAQs
Yes, you will be able to add and remove courses within each class. To do so, click on the pencil icon under the ‘Courses’ column on the ‘User Management’ page.
Go to the “User Management” tab and click on the “Add Group Leader” button in the “Group Leaders” section towards the bottom of the page.
Each company enrolled in ADP Business Pro is automatically provided 100 seats.
You can access your company's registration link under the “User Management” tab – each class will have a different registration URL.
In order to have a user removed, please email your request directly to the BizPro Support Center at support@upnetic.com.
Go to the “Team Results” tab to view results for each employee. It will display employee progress, completion dates, and applicable certificates for each training course. You will also have the ability to search, filter, and export data.
Yes, you are automatically added as a user upon registration and can take the training by clicking on the “My Courses” tab.
After logging in, you can update your name, email, and password in the “My Account” tab. If you can’t remember your password, click on the “Lost your password?” link below the log in button.
Classes are essentially groups within your company’s account. This feature gives you the ability to assign specific courses to specific employees.
To add or edit the courses in each class, click on the pencil icon under the ‘Courses’ column. This will allow you to add or remove courses from that specific class.
No, you are not required to set up classes unless you would like to assign specific courses to specific employees. Every group will have a ‘Default’ class that you can use if you do not need to set up any additional classes.
Yes. There is no limit to how many classes an employee can be in.
There is no limit to how many classes can be created for a company.
No. If an employee has already registered on BizPro, they do not need the link. If you want to assign those employees to a specific class, you can do so under the ‘Enrolled Users’ section. Check the box next to their name and then select the green ‘Add User to Classes’ button.
To delete a class, click on the red trash can icon located next to the class on the User Management page.
Employee/User FAQs
You will first need to register for an account using the link provided in the email sent to you by your HR admin. If you did not receive the email, contact your admin for the registration link.
Once logged in, you will be automatically taken to the “My Courses” page where you will see a list of required courses. Click into the first course to get started.
No, this course follows a pre-determined curriculum. Once you watch the lesson videos in order, you will then be directed to take the lesson quiz. Upon completion of each section, including both video lessons and quizzes, the next section will be unlocked.
Yes, the system will track students’ video progression within a 30 second time frame, giving them the ability to log out and log back in and pick up where they left off. Once the student receives a passing grade for the video lesson quiz (70% or higher), the system will automatically flag the lesson as complete.
Yes, you can retake quizzes as many times as you need to. If you need further assistance with answering the quiz questions correctly, contact your admin directly.
We recommend using up-to-date versions of Google Chrome and Mozilla Firefox, but we also support Internet Explorer versions 9 and above, as well as Safari.
We recommend a 6.0 Mbps wireless or wired connection for a comfortable experience streaming video lessons. For mobile devices, cellular connections must be 4G or higher.
You can take this course using a shared wireless hot spot. However, be sure that you have a stable, uninterrupted connection. Shared wireless hot spots at coffee shops or public places may give less than desirable results due to the number of users sharing the internet connection.
We support all major operating systems, including Microsoft Windows, Mac OS X, Linux, iOS, and Android 4.3 Jellybean and above.
No, but you can access the training from your mobile device or tablet using the same website address (pro.upnetic.com), which is mobile-optimized.
After logging in, you can update your name, email, and password in the “My Account” tab. If you can’t remember your password, click on the “Lost your password?” link below the log in button.